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Corina - The Chatbot

Chatbot as a safe place to ask questions, express fear, share experience being backed up with expertise and know-how (WHO-feedback loop)

Photo of Rozsa Simon
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While talking to family and friends in this abnormal time, I figured out how crucial it is to have a safe and open space to ask questions, deal with new situation and handle uncertainty. We receive many information - almost too rapidly. And there is a lack of evidence if those information are validated; and this results in lack of trust. Corina, could be integrated on the WHO website (or similar accurate source of information platforms) and handled by experts remotely. The outreach should be great. Questions could be asked, accurate answers would be given. Feedback loops created and insights generated.

Upload or share a link to this resource/message/source of information to share it with others.

Underlying message: Slowing down the rate and number of new coronavirus infections is critical and all people can do is try to minimize the risk. (Source: https://www.health.harvard.edu/diseases-and-conditions/coronavirus-resource-center 

https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public/myth-busters

https://www.rki.de/DE/Content/InfAZ/N/Neuartiges_Coronavirus/Hygiene.html 

https://www.cdc.gov/coronavirus/2019-ncov/index.html

Did this resource motivate you to change your behaviors?

  • Yes

In what ways did you change your behaviors as a result of this resource?

I was actively seeking for answer and listening to other peoples concerns, fears and questions!

Did you share this information with your network?

  • Yes

In what ways did you share this information?

Online conversations, IG Story, Video Calls

Where are you getting information around COVID-19?

  • News: Digital
  • Social Media
  • WHO (World Health Organization)
  • Word of Mouth

What information do you feel you are missing about COVID-19?

How long will it take to overcome the crisis? What greater causes will it effect?

What populations or personas are not currently being addressed with today’s COVID-19 information?

  1. People with depressions, "fresh copies", singles, people who live in a small space (one bedroom apartment/ studio), freelancer, low income people, people affected by domestic violence, introvert people, people with anger issues

What is your current profession?

Design Strategist (Freelancer)

In what city are you located?

Berlin

In what country are you located?

Germany

4 comments

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Photo of Isaac Jumba
Team

H i Rozsa Simon Great to read through your idea. I really like your perspective on thinking about feedback loops, an important aspect of validating if the information was effective. I'm curious what the prototype for your idea might look like?

I also like the potential connection and working together with Kanupriya Agarwal, MD . Her idea on America's Telehealth Resource Aggregator could be a potential source of health personnel you might work with.

Spam
Photo of Rozsa Simon
Team

Thanks for your feedback. I really appreciate your input!

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