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Back of House

An online platform for service industry professionals affected by Covid-19 to build a formalized online network, share resources and chat.

Photo of Leah DiVito
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As a service industry worker who is also in school for design, I have a hand in both of these spaces. I have heavily used Instagram, particularly Instagram Stories, as a was to find and share information with other service industry professionals both within and across state lines.

Stories has proved to be the quickest and most reliable way to get up to date information by the minute while also connecting and sharing words of support for the service community. 

Upload or share a link to this resource/message/source of information to share it with others.

Most people know what Instagram Stories are, but I will attach an example of the kind of posts that I am talking about, both informational and uplifting.

Did this resource motivate you to change your behaviors?

  • Yes

In what ways did you change your behaviors as a result of this resource?

I also began sharing the status of my business, information related to Texas resources (where I live), and uplifting content for fellow service workers.

Did you share this information with your network?

  • Yes

In what ways did you share this information?

Not pictured are the direct messages I received from individuals within the network with responses, connections, help and emotional support.

Where are you getting information around COVID-19?

  • News: Digital
  • News: Radio
  • Social Media
  • Word of Mouth
  • Employer

What information do you feel you are missing about COVID-19?

I'm personally looking for more clarity around what the recession means for job opportunities. How are we going to see industries change and pivot in a very literal sense? What are some things to be thinking about and considering now that could help in the next year?

What populations or personas are not currently being addressed with today’s COVID-19 information?

Because of my network of service industry professionals, I have a biased perspective that they should be being more seriously addressed. Many are seeing their present and future disappear overnight. They also have been working in jobs that are heavily contingent upon social interaction, and now are suddenly shuttered in their homes. Many will likely have to rethink their entire careers even after the fall of "the curve" because they will not have the same industry and safe space to return to.

What is your current profession?

Barista (all stores closed indefinitely) and Student of Interaction Design + Social Innovation

In what city are you located?

Austin, Texas

In what country are you located?


1 comment

Join the conversation:

Photo of Isaac Jumba

Dear Leah DiVito and team, welcome to the challenge. Great to read through your inspiration for the challenge. I especially like the examples shared on inspirational and uplifting messages people are already sharing. This reminded me of Alissa Bell concept on Isolating Together: tools to transform anxious energy into positive action .

Curious what the progress is for the platform.