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Service design so as to improve elderly people experience during the quarantine

Social network where the elderly can connect with the exterior through videocalling, forums, and contrasted news about the virus.

Photo of Eider Garate
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What is the need are you focusing on?

The need this idea is focusing is attached to social distancing and the depresion, anxiety or loneliness it can involve.

Which type of submission are you sharing?

  • Identifying a gap that needs to be addressed

Describe the business pivot or adaptation in 3-4 sentences.

The business pivot consists on enabling some social networks such us facebook, skype... extend their services creating a new section fot elderly people where the user interaction is adapted for the new needs of this people as nowadays no interface is adapted to this public. This new social network would let the elderly improve their experience at home during quarantine in a tecnologycal space where they do not feel lost or uncomfortable. The different possible actions to perform would be videocalling with family members/friends, different forums in where they can post different tutorials like recipes or different hobbies such us sewing. Besides, users would also be able to post the results of the tutorial they attended. Apart from this, the web page is also thought to be a safe place where to get to know the last contrasted news as a new source of information adapted to them.

Do you plan to implement this solution?

  • Maybe-with additional support

Describe the impact that this solution will create in the world.

The positive change would be to improve the experience in elderly people as plenty of them feel depressed, lonely and scared during the confinement because of the zero contact with the world. Besides, it can be a good chance to introduce them to new tecnologies.

What is your profession?

Industrial Design student.

Where are you located (country)?

Spain althoug currently in Italy with the Erasmus program.

Where are you located (region)?

  • Europe

What industry is your business/company in?

  • Academia/Research
  • Communications/Visual Design
  • Customer Experience/Service
  • Designer(UX/CX/Design Research)
  • Student

What kind of stakeholders and partnerships are needed to pursue this solution?

  • Stakeholders/Partnerships- Civil Society Groups

Do you need help building partnerships and finding partners?

  • No

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