OpenIDEO is an open innovation platform. Join our global community to solve big challenges for social good. Sign Up / Login or Learn more


We want to provide marginalized groups with information on Covid-19 in various local dialects through automated answering service.

Photo of Ejiro Lucky
0 0

Written by

The Covid-19 pandemic has revealed that there is a need for humans to collaborate their efforts in tackling global issues.No group is irrelevant in every fight and it is in this light we strive to reach the most vulnerable groups including people living  in extreme poverty usually in remote communities. 

Having understood key barriers this group faces such as lack of basic education and low technology, we came up with an innovative idea to create a system of automated responses about the coronavirus using short dial codes on mobile devices.

The  codes offered will vary for telecommunications service providers. Once dialed,will deliver responses aimed at teaching people about the virus including basic facts and  preventive measures, especially how to use Personal Protective Equipments (PPEs), what to do in case a person is showing symptoms; how to self-isolate and report cases.

What is the need are you focusing on?

Rural populations are often left behind when it comes to accessing timely information due to lack of access to resources and services. Presently, efforts to  create awareness about the pandemic is typically done  through the social media and internet. This usually requires the use of smartphones and data which is uncommon in remote areas.

The implication is a widened knowledge gap about the disease. There needs to be an adaptive and reliable medium of communication. 

Which type of submission are you sharing?

  • Identifying a gap that needs to be addressed

Describe the business pivot or adaptation in 3-4 sentences.

Considering the fact that indigenous peoples are often less educated and do not have access to internet services,dial codes offered by major telecommunications service providers will offer adequate, timely and reliable information about Covid-19 to callers. This requires no internet and can be accessed on any device at any time of the day. Communication will also be more effective when messages are passed in native dialect.

Do you plan to implement this solution?

  • Yes

Describe the impact that this solution will create in the world.

An automated system of delivering information to everyone without the barrier of internet services provides easy access to information will highly benefit rural populations who constitute 70% of populations in Sub-Saharan Africa.When people in rural communities are enlightened about this disease, they will be more conscious of observing hygiene practices and therefore help in controlling the spread of the virus in remote areas which presently accounts for less than half of total cases nationwide. Within a month of project implementation, reported cases can be stifled to as low as 1-20.

What is the name of your business or organization?

Julie Helping Hands Foundation

What does your business/company do? Whose needs does your business/company address? Who do you serve?

JULIE HELPING HANDS FOUNDATION (JHF) is a Non-For-Profit and Non-Governmental Organization established with a commitment to provide exceptional solutions for improved well being of the lives of the less privileged women, girls and children in suburban and rural communities. JHF was founded by a Pharmacist -Chuka Juliet Ukamaka out of the passion she has for the most vulnerable groups. We work to pragmatically facilitate the provision of quality health, quality education, skill acquisition and training complemented with life-enhancing infrastructures and social amenities towards improved lifestyles. You can find out more about us on our website address at

What is your profession?

I work as a Program Officer with the Foundation. My duty includes coordinating the implementation of projects.

Where are you located (country)?


Where are you located (region)?

  • Western Africa

What industry is your business/company in?

  • Non-Profit/Philanthropy

How many people does your business/company employ?

  • 0-10

How old is your business/company?

  • 1-2 years old

Which classification describes your organization/business?

  • Nonprofit/NGO

What kind of stakeholders and partnerships are needed to pursue this solution?

  • Funding- Grants
  • Funding- Investment
  • Stakeholders/Partnerships- NGOs
  • Stakeholders/Partnerships- Private Sector
  • Stakeholders/Partnerships- Government

Do you need help building partnerships and finding partners?

  • No


Join the conversation: