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Mental Health Disorders - another curve we need to flatten

Democratizing mental healthcare through 24 x 7 access to experts at a price anyone can afford

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DrSafeHands is a healthcare startup working in the space of sexual and mental health in India. There is a high stigma around sexual and mental health issues in many developing nations. We have been helping people with tele-medicine and providing diagnostic services through our network of partner labs and collection centres , exceeding a count of 8000, across India. 

With Covid 19 having an unprecedented adverse effect on mental health of people, we have pivoted to launch dedicated tele-psychiatry services for those falling prey to depression, anxiety and other disabling mental disorders. 

What is the need are you focusing on?

According to WHO 

"One in four people in the world will be affected by mental or neurological disorders at some point in their lives. Around 450 million people currently suffer from such conditions, placing mental disorders among the leading causes of ill-health and disability worldwide."

With loss of jobs and livelihoods, crushing worries to pay the bills, loss or fear of loss of loved ones, social distancing that goes against basic human nature, we are witnessing an unprecedented rise in people with depression, anxiety disorders, suicidal ideation and so on 

This is another curve that we need to flatten which is hardly getting the attention it deserves. 

In India alone, 1 in 7 people need mental health care and we have 1 Psychiatrist for 200,000 people. The accepted norm is 1 : 10,000

Which type of submission are you sharing?

  • Sharing an actual pivot your organization has already made

Describe the business pivot or adaptation in 3-4 sentences.

We have launched dedicated tele-psychiatry services with effect from April 1, 2020 and are actively reaching out to people in need. The services are manned by a team of psychiatrists and clinical psychologists. At present , we have a national helpline number so that people in need can connect with the experts. Buoyed by the great response we are getting, we now intend to launch a mobile app so that we could provide 24 x 7 support to people in need. The idea is to serve people across the geographies with focus on developing nations where mental health services are poorly accessible. The services shall be priced between $5 and $10 We believe that this will make the mental health services within reach of the common man.

Do you plan to implement this solution?

  • Yes

Describe the impact that this solution will create in the world.

World over 1 in 4 people need mental health services, In India alone , 1 in 7 people suffers from depression, anxiety disorder or a mental health issue at some point in their lifetime. Our aim is to serve 80 to 100,000 people with mental health needs in India and 10,000 to 20,000 people in other countries in Year 1. The mobile app shall be launched for India first and then customized for other countries. In Year 2 , we aim to multiply the number of beneficiaries. We shall define the numbers for year 2 at the right time.

What is the name of your business or organization?

Ask Techsoft Care Pvt Ltd

What does your business/company do? Whose needs does your business/company address? Who do you serve?

DrSafeHands is India’s leading digital health platform for sexual and reproductive health and mental health, a segment which is one of the least served segments in healthcare tech currently. We are striving to solve the broken care options in this segment riddled with societal taboos and barriers, lack of confidentiality, suspect quality & care delivery across the value chain, and graver indifference across genders including LGBTQI+. Our comprehensive focus on both preventive & curative aspects of gender agnostic care delivery is enabled by a national footprint of 8000+ centres, online counselling technology centre, strong panel of doctors, psychiatrists, nutritionists and counselors; to provide immediate access, advice and support.

What is your profession?

I am a Physician with an MBA. I co-founded DrSafeHands in 2016 along with a renowned radiologist in New Delhi, India.

Where are you located (country)?


Where are you located (region)?

  • Southern Asia

What industry is your business/company in?

  • Healthcare/Medical

How many people does your business/company employ?

  • 11-49

How old is your business/company?

  • 2-5 years old

Which classification describes your organization/business?

  • Business

What kind of stakeholders and partnerships are needed to pursue this solution?

  • Funding- Grants
  • Funding- Investment

Do you need help building partnerships and finding partners?

  • Yes

If Yes to the above, please share 1-2 sentences describing the specific help you desire.

We need to partner with NGOs working in the domain of mental health in Asian and African countries. This will help us to serve in these countries and customize our services.

What do you think are the main barriers to implementing this solution?

The main barriers are a) Cultural differences. Every culture has its unique traits and understanding these is crucial for success. b) Language : The difference in language and accents c) Internet and mobile connectivity

If you are currently working on a pivot, what have you learned so far?

We launched our tele-psychiatry services on April 1, 2020 The one thing that has come out loud and clear in the last 25 days is that the world needs emergency mental health services more than ever.

Website URL

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Pivoting to address mental health needs post Covid-19


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Hi Ashley.
Thanks for connecting.
Please let me know if you have any specific questions in mind or if you wish me to elaborate on some point.
I will be very happy to share more information.

Best regards
Ashish Arora

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