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MANU: A GPS Powered Virtual Waiting Line

A Queue System which aim to help reduce physical waiting time.

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We aim to move the queue to the cloud (internet) while still get to know the people in the queue and use GPS to calculate estimated arrival time and determine whether that person will make it in the queue or considered out from the queue. Thus Waiting line can be constructed whilst maintaining social distancing and even still enabling virtual social interactivity within the queue.

This solution can be used for any kind of service that usually creates a queue. During this social distancing period which will somehow become a new normal, queues may increase the risk of physical making contact with more people. 

For this project we will focus first on medical services in the hopes that:

1. patients, especially elderly and expecting moms, do not have to go to the health facility (hospitals or GP) just to take queue number and wait for hours until his/her number is called.

2. patients, who has already arrived at a health facility and found that the queue is long, can leave the premise while still monitor the queue remotely and plan to comeback on time for the call.

This solution can also benefit the health facility (the server) by:

1. exposing the number of people planning to visit so that health facility can prepare to accept or even notify the patient that currently the health facility might not be able to serve/accept the patient even though he/she visits. Thus the patient may find another health facility.

2. relieve the load of health facility call center from queries about registration, appointment, information, and queue.

What is the need are you focusing on?

We aim to reduce the risk of physical contact in queues especially queues in health facilities.

Which type of submission are you sharing?

  • Identifying a gap that needs to be addressed
  • Sharing a pivot idea your organization is considering or could consider

Describe the business pivot or adaptation in 3-4 sentences.

The solution will be powered by the user which are patients and facility administrators. The system do not require a single system caretaker but relies on the willingness of the user to update information into the system. Therefore, the solution will be equipped with features that benefit users to make them get into the system, such as 1) visit history and prescription records that is filled by the user if the user wants to. 2) information about the facility. 3) coupons and membership benefits, etc.

Do you plan to implement this solution?

  • Yes

Describe the impact that this solution will create in the world.

This solution will help reduce physical contact in places where queue happens such as in health facilities, which is one of the key success to cut the spread of coronavirus. Even after the pandemic is behind us, this solution still help: 1. People -- such as the elderly, expecting mom, people with special needs -- who can't wait for hours in public area. 2. People who need to leave the queue and have the confidence that he/she can come back on time.

What is the name of your business or organization?

We identify ourselves as BGCS, currently supporting the IndonesiaKuat movement.

What does your business/company do? Whose needs does your business/company address? Who do you serve?

We are a consulting team with team members who has experiences in logistics and supply chain for 10 years and experiences in creating IT solutions and products around Internet of Things for the last 3 years.

What is your profession?

Logistics & Supply Chain researcher and consultant.

Where are you located (country)?


Where are you located (region)?

  • South-eastern Asia

What industry is your business/company in?

  • Academia/Research
  • Activist/Community Leader/Organizer
  • Business/Consulting
  • Entrepreneur/Investor

How many people does your business/company employ?

  • 0-10

How old is your business/company?

  • 2-5 years old

Which classification describes your organization/business?

  • Business

What kind of stakeholders and partnerships are needed to pursue this solution?

  • Funding- Grants
  • Funding- Investment
  • Stakeholders/Partnerships- Civil Society Groups
  • Stakeholders/Partnerships- Grassroots/Community Groups

Do you need help building partnerships and finding partners?

  • Yes

If Yes to the above, please share 1-2 sentences describing the specific help you desire.

To be successful, we need help in terms of 1) Getting the traction of number of users. We need people to use this system in every facility every business day. 2. As we are making the product cost free and ads free for the user, we need funding to make better user experience and to add features that benefit user so that more users are willing to jump into the system.

What do you think are the main barriers to implementing this solution?

The main challenge is getting the number of users into the system. Getting the massiveness of users which is needed to make the system running.

If you are currently working on a pivot, what have you learned so far?

It takes patience and entrepreneurship because doing a pivot is almost like creating a startup or a new company.

Are you aware of any open source efforts, hackathons or other collaborative efforts related to your solution? Are you participating in these efforts?

Yes. I am going to submit to IWPR NOFO.


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