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Providing legal information and access to Lawyers for legal assistance.

Photo of Sagesse Magezi
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JusticeBot is an online platform that helps the public access justice in an inexpensive and timely manner by providing free legal information and connecting those in need of legal services to legal service providers.

During this covid-19 pandemic period most questions we receive are around  domicile violence, sexual violence against women, employment related issues and rights, women rights, requesting a lawyer, land issue.

Here are examples of questions during this pandemic period :
Uganda :
1)I am trying to relate to a situation where the employer hasn't paid its employees since the pandemic broke. How can I sue such because no communication made and neither are they picking calls from the employees

Congo (Democratic Republic of Congo) :
1) est-ce que la police peut saisir une personne parce que il a frappé sa femme qui lui avait trompé que le bébé elle porte hors ce pour un autre propriétaire ?
2)S'agit-il de l'inceste ou de la violence sexuelle? Et que dit la loi par rapport à la fille et son père ?

What is the need are you focusing on?

65% of those faced with legal issues seek legal information in Uganda (The Hague Institute for Innovation of Law) and 70% of Congolese (A survey we did). Lockdown has proved that while lawyers may have the luxury of being non-essential, the Law is always essential (Bowmans). One may not need a lawyer but they always need the Law.  Domestic violence has rised up to more than 35%.

The problem is Ugandans and Congolese faced by legal issues Lack of access to legal information, advice and assistance  due to difficulties and  prohibitive cost of access to justice, distance from lawyers, most of them are in urban areas and during this Covid-19 pandemic lockdown they are not they are not supposed to meet with clients.  

Which type of submission are you sharing?

  • Identifying a gap that needs to be addressed
  • Sharing a pivot idea your organization is considering or could consider

Describe the business pivot or adaptation in 3-4 sentences.

Our solution is an online platform that is accessible via SMS, Facebook/Messenger, WhatsApp and Calls to provide people free legal information and connect them with lawyers to get legal assistant 24/7 thus helping bringing lawyers office online without having the need to meet physically and getting paid if they are not offering probo service. Questions are answered by AI system, thousands of people get answered instantly. Legal Advice is given by professional lawyers via JusticeBot platform regardless of channels( Messenger, SMS, USSD, Web, Email…) from which the people in need of legal service come from. So far we have been providing legal information and connecting people to lawyers but now we want to make legal advice completely accessible to people in need of legal assistant or service both rural and urban area online 24/7 and help lawyers to : Get paid efficiently, have Clients available 24/7 and have Flexibility and be Comfortable to serve from anywhere.

Do you plan to implement this solution?

  • Yes

Describe the impact that this solution will create in the world.

The knowledge of the law and legal procedures are the first steps to get a legal issue solved in an inexpensive and timely manner. We believe that people can make better decisions regarding their lives and the well-being of others if armed with the right knowledge. We have already helped more than 70000 people to prevent or resolve their most pressing justice; we have received more than 150,000 requests; +31,300 registered users ; +5000 recommendations; +5000 followers 95% of this comes from Uganda where we started operating since December 2018 and 5% comes from DR CONGO where we started in March 2020. Our solution will help combat the violations of rights and eradicate the unnecessary cost and stress in the process of access to justice . Lawyers pay 10% from payment of service they provide to the customers we recommend to them and with the introduction of live online consultation that we are bring customers will be paying per hour/time they have taken depending on the media (Call, Chat). Users have also the possibility of being helped for free since we have lawyers offering pro-bono services too.

What is the name of your business or organization?

Justice Chatbot Ltd

What does your business/company do? Whose needs does your business/company address? Who do you serve?

Our company to makes and operates for businesses/organizations and individuals a highly customized AI-powered customer support agent that handles thousands of requests instantly from various communications channels (SMS, USSD, Twitter, Messenger/Facebook, WhatsApp, Email, Calls ...) , to improve customer experience, boost success while building a strong online presence. We do have our own projects such as JusticeBot that we run to help the public in our societies but we provide solution to organizations in different sectors : Justice , Transporters, Retailers and Manufacturers, Restaurants, Real-Estate companies.

What is your profession?

Software Engineer

Where are you located (country)?


Where are you located (region)?

  • Eastern Africa

What industry is your business/company in?

  • Customer Experience/Service
  • Education
  • Technology
  • Justice & Human Right

How many people does your business/company employ?

  • 0-10

How old is your business/company?

  • 1-2 years old

Which classification describes your organization/business?

  • Social Enterprise

What kind of stakeholders and partnerships are needed to pursue this solution?

  • Funding- Grants
  • Funding- Investment
  • Stakeholders/Partnerships- NGOs
  • Stakeholders/Partnerships- Private Sector
  • Stakeholders/Partnerships- Government

Do you need help building partnerships and finding partners?

  • Yes

If Yes to the above, please share 1-2 sentences describing the specific help you desire.

We need help especially in raising fund there is need of the services we provide but no enough financial resources to respond to the need and the other need is in Business Development.

What do you think are the main barriers to implementing this solution?

The main barrier is financial resource we do not have enough money to run the new part of the solution and continue helping those in need of legal services. We are utilizing the small resource that we have to build already but running expenses may block making huge impact.

If you are currently working on a pivot, what have you learned so far?

Most people legal issue can be quickly fixed just by them having the right information and the second thing we have learnt is we should ask people to contribute even little money when getting help for free and add in paid service that people are requesting such as writing contract.

Are you aware of any open source efforts, hackathons or other collaborative efforts related to your solution? Are you participating in these efforts?

No, We are not.

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1 comment

Join the conversation:

Photo of Isaac Jumba

Great reading through your idea and the work you have done Sagesse Magezi ! Could you share more on your business model and also some insights on what users are asking at the moment while using your app?