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UPLIFT powered by Reserv Concierge

Engaging and creating thoughtful moments for the isolated elderly in the age of social distancing.

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Like many small businesses, the pandemic has made an immediate financial and social impact on Reserv Concierge. In a matter of weeks, we gone from contracts being negotiated and invoices being submitted to delayed payments and canceled projects.  

Nonetheless, we believe that “crisis moments are galvanizing moments.”

Pivoting in a pandemic is imperative. However, pivoting with a purpose in a pandemic is paramount.

Here’s how we’re pivoting at…

UPLIFT by Reserv Concierge is our new platform that offers concierge services and special gifting, while simultaneously helping those most in need, the elderly. We’ve partnered with some of our preferred vendors to create bespoke care packages and experiences to help people remain calm in time of quarantine. 

What is the need are you focusing on?

Elderly Concierge Service

Which type of submission are you sharing?

  • Sharing a pivot idea your organization is considering or could consider
  • Sharing an actual pivot your organization has already made

Describe the business pivot or adaptation in 3-4 sentences.

Let's face it, social distancing can be quite challenging. Moreover, the effects of isolation can cause one to become depressed and feel extremely lonely. In effort to ease these challenges, we've identified ways to engage and encourage those most in need. With a heavy focus on companionship, our services will include, grocery shopping, errand runs, weekly calls and bespoke care packages.

Do you plan to implement this solution?

  • Yes

Describe the impact that this solution will create in the world.

This initiative will impact elderly who are suffering from loneliness and isolation in underserved cities. This will affect many seniors and their families. We're looking to start Mid may and engage 150 seniors by June.

What is the name of your business or organization?

Reserv Concierge

What does your business/company do? Whose needs does your business/company address? Who do you serve?

Reserv Concierge proudly supports athletes, inundated executives and corporations with personal concierge services, bespoke gifting, and special event planning. Our roster of clients prior to COVID-19 included companies such as The United States Tennis Association, The Oprah Winfrey Network, BET Networks, GLAAD and MTV to name a few.

What is your profession?

Millennial Entrepreneur/ Founder

Where are you located (country)?


Where are you located (region)?

  • North America

What industry is your business/company in?

  • Customer Experience/Service
  • Concierge/ Special Events

How many people does your business/company employ?

  • 0-10

How old is your business/company?

  • 5-10 years old

Which classification describes your organization/business?

  • Business

What kind of stakeholders and partnerships are needed to pursue this solution?

  • Funding- Grants
  • Funding- Investment
  • Stakeholders/Partnerships- NGOs
  • Stakeholders/Partnerships- Civil Society Groups
  • Stakeholders/Partnerships- Grassroots/Community Groups

Do you need help building partnerships and finding partners?

  • Yes

If Yes to the above, please share 1-2 sentences describing the specific help you desire.

There's a great need for developing a database of clients and the infrastructure for maintaining client profiles as the request come in.

What do you think are the main barriers to implementing this solution?

The lack of funding and to hire staff.

If you are currently working on a pivot, what have you learned so far?

As the Nike slogan, goes Just Do It! It will all fall into place and the people need your service.

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