Create a virtual assistant for international child protection actors on how to prevent, mitigate and respond to COVID-related risks.
Using an AI technology platform provided by Nuance (USA), Proteknôn will co-develop a virtual assistant chatbot to provide real time support for child protection during the COVID-19 pandemic. The chatbot will be on the website of The Alliance for Child Protection in Humanitarian Action (the Alliance is co-led by UNICEF and Plan International). The virtual assistant will allow the Alliance to scale up its support to its member organisations, who number almost 100 international child protection organisations, as well as child protection agencies and governments globally.
What is the need are you focusing on?
COVID-19 has increased child protection risks, for example, by isolating at-risk children and increasing parental stress. Normally, the Alliance provides child protection guidance to agencies in humanitarian 'hotspot' countries. Now, demand for child protection guidance and support has mushroomed to include Western agencies and governments. The Alliance's support system is overwhelmed. The virtual assistant will allow the Alliance to scale up support to international child protection actors so they can better protect children during the COVID-19 pandemic.