LaborForCare.com is a website that allows caregivers to identify, search and book services for their caregiving needs. LaborForCare.com is designed for the caregiver who is busy managing their life and the life of the person they’re caring for. The goal of LaborForCare.com is to:
- Connect caregivers to service providers to ease the workload of caregiving.
- Provide emotional and practical support to caregivers.
- Support small businesses and entrepreneurs by giving them a platform to reach new clients
Caregivers use the website by:
1. Identifying what services are needed to make your caregiving experience easier.
2. Searching for a service provider that can provide assistance.
3. Booking the service.
Service providers use the website by:
- Creating a profile describing their services.
- Secure clients.
Labor For Care LLC Vision
www.laborforcare.com seeks to provide a network of support to alleviate the burden of caregiving, so caregivers can focus on the caring while trusted professionals do the giving.
1. Filtered Search
2. Write/Read Reviews About Professionals
3. Create a profile/ Log in
4. Tags - Service providers can tag their profile to ensure their visibility in the caregiver's search results.
5. Forum - A forum where caregivers and service providers can post comments and questions relating to caregiving.
6. Video Website Tour
7. Send Money - A function that allows caregivers to pay the service provider through the website.
8. Messaging Through Website
Here's my video user walkthrough of laborforcare.com.
My prototype is an Axure interactive wireframe. This was generated during the early stages of development. Please let me know if you have any thoughts or questions!
I created a survey using Survey Gizmo. I promoted the survey by sending it to a group of people and posting it on social media platforms. The responders had to complete three tasks on laborforcare.com then take the survey. The tasks are (1) find a service provider, (2) find the about page, and (3) find the forum.
The goal is to assess whether or not they can navigate the website, whether or not they trust the information on the website and if they would recommend this website to others.
After promoting the survey for 2 months I've only received 2 responses. They can be found here. Overall, the findings indicate that the website is easy to use and appears to have trustworthy information on it.
**If you're interested in taking the survey. It's still live. You can find it here.
I physically tested the website with three people. Each participant thad to complete three tasks. The tasks are (1) find a service provider, (2) find the about page, and (3) find the forum. Two people used mobile devices and one person used a desktop computer.
Each participant had an easy time finding the information. It took each participant less than two minutes to complete all of the tasks. It was reported that the design and placement of links are straightforward and easy to understand.
In an informal casual conversation after the user testing participants indicated that they felt comfortable using the website and would recommend the product to other caregivers. However, they did indicate that they would feel more comfortable if there was a screening process for service providers. Without the screening process they would use other online resources the personally screen the service provider.
Opportunities for Improvement
- Add background checks for service providers.