OpenIDEO is an open innovation platform. Join our global community to solve big challenges for social good. Sign Up / Login or Learn more

Yelp - Crowdsourcing the best

Through crowdsourcing, Yelp acts as a type of voting system where businesses who deliver great service & experiences are rewarded. Could a criteria of 'commitment to social innovation' be added to the metrics?

Photo of Charlotte Fliegner
2 6

Written by


Users are able to rate their experience at a business - from restaurant, to doctor, to retail business - based on criteria such as price, taste, atmosphere and quality. Businesses are then ranked accordingly and high rating businesses are given the top spot, exposure, publicity and a host of positive feedback to other Yelpers.

Could crowdsourcing be used to allow the public to rate and reward businesses according to a commitment to social innovation? Could this incentivise businesses to respond to the values that their customers hold? And could it lead to more people supporting socially responsible businesses?

2 comments

Join the conversation:

Comment
Photo of Joel Chan

I like this! Hope this turns into a concept of some kind. In general I think the idea of leveraging existing crowdsourced sources of information on businesses is a promising direction.

View all comments