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Enhancing Service Quality and Accountability

Equipping frontline workers with interpersonal and community engagement skills.

High quality service delivery is vital to ensure that parents and caregivers have a positive experience at the health facility, and are motivated and able to return. Ideas in this category may touch on interpersonal communication, motivation, and community planning. Some approach examples include:

  • Providing recognition and performance support to frontline workers to improve motivation 

  • Tailoring service delivery to meet local community needs, in partnership with community 
representatives


Some successful examples already noted in the field:

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Improving the efficiency and efficacy of frontline workers for complete immunization in peri-urban & rural areas of India.

Improving the efficiency and efficacy of frontline workers for complete immunization in peri-urban & rural areas of India.

Photo of Devina Kothari
22 40

Easy to-use application connecting Frontline workers and Caregivers to improve infant vaccination coverage in Somalia.

Easy to-use application connecting Frontline workers and Caregivers to improve infant vaccination coverage in Somalia.

Photo of Khalid Hashi

Smart Start app connects caregivers with healthcare providers in a supportive partnership with health tips, reminders, and text messages.

Smart Start app connects caregivers with healthcare providers in a supportive partnership with health tips, reminders, and text messages.

Photo of Norah Sinclair
4 1

Empowering facility skilled birth attendant with Immunization tracker for nursing and expectant mothers’ baby vaccination, and follow up

Empowering facility skilled birth attendant with Immunization tracker for nursing and expectant mothers’ baby vaccination, and follow up

Photo of Isaac Ejakhegbe