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Information App Center

This platform is to provide people on the move with information on necessary services available to them in a timely manner.

Photo of Brendah Bisikwa

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What problem does the idea help to solve and how does your solution work? (2,000 characters maximum)

The biggest challenge that people on the move face is lack of access to information on what services are available to them , questions of who,where,why,how are not easily answered as due to language barrier and limited resources the responsible agencies cannot fulfill all the needs. Migrants face challenges on what to do next in an unfamiliar space most are left feeling helpless with nobody to talk to, receive unreliable or misleading information which in turn endangers their lives. Information App Center is going to use technology or mobile phones as a tool considering currently very many people are using mobile phones as the quickest means of communication. They are on social media and can access the internet, hence this app will be available online providing expects and consultants in different fields of health, accommodation, education,security,economic empowerment these will be available online to answer any questions regarding services that people need. Right from departure, to arrival whether in the refugee settlement or urban area, technical people in those fields will be available to give those answers. This platform is going to be in partnership with the community leaders, OPM,UNHCR,Widdle Trust,Police, Medical personnel, entrepreneurs, Immigration expects,NGOs all people that will be available to offer that support to people on the move. Once someone arrives there will be an information desk in different locations where people can get information on the services available to them, using their mobile phones, they can download the app on google play store, register and start accessing any services immediately. The support team will be people speaking different languages and people can send their questions in their preferred languages in turn they will get answers in the same language they prefer this is to remove the challenge of language barrier. This platform will help save money,time,reduce language barrier and enable people become self reliant.

Geography of focus (500 characters)

This Information app center will be specifically in East Africa, Uganda, among refugee communities in the urban area and settlements. This idea can be replicated in any setting where there are people on the move with challenges of language barrier, information gap, long queues as it will save time that the refugee agencies would be spending talking to people on simple issues that can be answered without necessarily going to their offices. YARID has an innovation Hub that it uses to train people.

Building Bridges: What bridge does your idea build between people on the move and neighbors towards a shared future of stability and promise? (500 characters)

This information app is aimed at creating social cohesion between people on the move and host communities, information is key in development as refugee movements are usually abrupt thus the community and people on the move are not prepared for it, with this app anybody who would like to know what is happening with migrants in Uganda will be able to get the information which will equip the community with knowledge thus reducing on discrimination and leading to sustainable development.

What human need is your idea solving for? (1,000 characters)

This information app center is a platform of knowledge sharing , empowering the community with knowledge on different issues surrounding them many people cannot tell the difference between a refugee, asylum seeker, economic migrant or tourist, they are all looked at as foreigners. This information from different experts will help build that gap which will help host communities understand better the migrant situation and thus enable sustainable development where people live peacefully in the community. If people on the move have support centers in their localities with people to help answer their queries they will feel welcome and wanted in the place they have settled. They will be able to get employment using the job opportunities available on the app, the researchers and employers looking for support teams or information will easily access it on the app as they get first hand information. There will be options for people to remain anonymous on the site if they want to for security

What will be different within the community of focus as a result of implementing your idea? (1,000 characters)

The community will get knowledge in using modern ways or technology to better access services as this information is important to all people not necessarily people on the move only. The community will understand people on the move better as they will be prepared for the situation through sharing of knowledge, many communities do not know about the migrant issue which makes it hard for them to accept and develop. This idea will help the government in planing for over 1.2 million refugees currently living in Uganda from different nationalities. The support centers in different locations will be beneficial to the community as it is a first of its kind which will support the local leaders in helping their people become self reliant.

What is the inspiration behind your idea? (1,000 characters)

Movement is a way of life thus anybody can be on the move at any time , people travel for various reasons hence with the current refugee situation in Uganda at 1.2million, YARID has been working with people on the move since 2007, empowering communities with employable skills to become self reliant and integrate with the host communities. The biggest challenge has been language barrier, access to information and the large number of clients hence the need for the app to be able to reach out to more people. This information app will create social cohesion within the communities as people interact and learn from each other.

Describe the dynamics of the community in which the idea is to be implemented. (1,000 characters)

The community has people who are arriving , seeking asylum,refugees and integrated people in the community. People on the move living in the urban area and the settlements including the host communities. We shall have support centers in Kampala and all the other refugee settlements around the country.

How does your idea leverage and empower community strengths and assets to help create an environment for success? (1,000 characters)

The refugee community are people who are yearning for information, this information app center is an idea that came from the beneficiaries themselves using the Human Center Design approach where the end user is involved in the creation and implementation of the project. The lack of information creates mistrust between the host communities and people on the move thus with knowledge sharing this app will help bridge that gap and create a peaceful coexistence within the community.

What other partners or stakeholders will work alongside you in implementing the idea, if any? (1,000 characters)

The beneficiaries themselves are our first partners as we cannot do anything without their contribution as they are the end users. The government of Uganda, the office of the prime minister, UNHCR, Widdle Trust, Inter aid, Police, Health institutions, churches and all other NGOs that work towards offering services to people. Researchers and the community members are also going to partner with us to make this project a success.

What part of the displacement journey is your solution addressing

  • Arriving and settling at a destination community

Tell us how you'd describe the type of innovation you are proposing

  • Channel: A new way to deliver existing products or services to customers or end users

Idea Proposal Stage

  • Blueprint: We are exploring the idea and gathering the inspiration and information we need to test it with real users.

Group or Organization Name

Young African Refugees for Integral Development (YARID)

Tell us more about your group or organization [or lived experience as a displaced person?] (1000 characters)

YARID (Young African refugees for integral development) is a refugee-led organization. It was established in response to the influx of refugees into Uganda following the ongoing conflict in the neighboring Democratic Republic of Congo, South Sudan and Burundi. YARID was founded in 2007 by 3 Congolese refugees and one female Ugandan national to support urban refugees predominantly in the Katwe slum, Kampala district, Uganda currently extended to settlements. Initially, YARID’s vision was to use sports to empower displaced people, whilst encouraging social cohesion between the refugee and host communities. This vision has grown to incorporate education, women’s empowerment and ICT to help integrate refugees into the Ugandan host community. Our goal, to promote self-sufficiency in the refugee community, is achieved through our wide range of programmes that boost self-esteem by economically empowering young people and providing education opportunities to children and adults in Uganda.

Website URL:

Type of submitter

  • We are a registered Non-Profit Organization

Organization Headquarters: Country


Organization Headquarters: City / State



Join the conversation:

Photo of Elvis Wanume

The information desk in the community will be really good because I am in Kyaka II refugee settlement and my observation i, it is difficult for one to move from one zone to another if you don't have money. Some of the zone/areas don't have electricity and have a terrible next work. So i feel these information desks will serve that end user down there who has a challenge of moving to distant places to get information and network.

Photo of Brendah Bisikwa

Hello Elvis,
I am glad you are on ground in the settlement and see first hand the need for this information center.We believe it will help very many people access information.

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