The Citizen Helpdesks are a pioneering citizen feedback, dialogue and community voice platform for people on the move in Nepal
Did you use the resources offered during the Improve Phase (mentorship, expert feedback, community research)? (2000 characters)
We have greatly valued the feedback that we received through a number of avenues. The first being the online forum.
The feedback given through the forum allowed us to refine some broader ideas that we had, and also to expand on the simpler ideas as to their working practicalities. It also allowed us to understand how we might best collaborate with other like minded NGOs. Secondly, the session with our mentor and his valuable feedback has encouraged us for continued creative thinking. By speaking with the mentor, we were able to understand and recognize what was lacking, including expansion of outcomes, connecting migrants abroad and making the whole program feasible and sustainable. The suggestions such as using online platforms to connect to a larger audience and attract more people in this network who understand the value of it and see their role and also showing the impact of our already tested model in interesting and creative ways in these platforms to get attention from diverse stakeholders helped us refine our idea.
Thirdly, the feedback from the experts has helped us understand the dynamics of working with migrant workers across the borders, tapping into the network they have already developed through surveys. Further, we have built additional connections with partner organizations and multilateral organizations to add them into our resolution channels.
Finally, our mentor encouraged us to further discuss our work with communities. Therefore we have consulted the communities that we are working with including local governments, returnee migrants, their families and civil society organizations.The need of the idea was approved by these stakeholders and they are enthusiastic to be a part of this process to build an ecosystem where feedback is a priority for both citizens and power-holders.
What are the key steps or activities for your idea for implementation in the next 1-3 years? (1000 characters)
18 months activity plan:
(a) Enhancing capacity of migrant’s network through leadership, advocacy and peer learning workshop. Engage them in discussion through mini-meetings and facilitate their discussion with local government in Townhall Meetings.
(b) Bridging returnee migrant’s feedback with local governments through periodic perception surveys, crowd sourcing of public voices through bulletins and IEC materials, peer learning, expert led workshops and facilitated dialogue.
(c)Support central government to make evidence based decisions by providing them with real time feedback from the ground.
(d) Build an ecosystem to resolve migration discourse by creating a common platform of resolution channels within and across borders to support migrant workers. (e) Visual story-telling school on migration for youth to bring out the unheard stories of migrant workers and their families.
Describe the individual or team that will implement this idea (if a partnership, please explain breakdown of roles and responsibilities for each entity). (1000 characters)
Narayan Adhikari, Idea Leader: Provide support in formulating the strategies and overall guidance for the project.
Soni Khanal, Project Manager: Oversee execution of the project; ensure effective running of project in a timely manner and within the budget; monitor progress, assess risks and make changes according to needs.
Anu Dangol, Project Officer: Support the project manager by collecting, managing, and analyzing data.
Sunil Poudyal, Finance Manager: Manage project finance as per the grant agreements and compliance with local laws.
Bikin Ghimire, Design, Data and Visualization Manager: Design the surveys, bulletins, impacts info graphics and disseminate it.
Community Frontline Associates (CFA): 7 CFAs will be responsible for planning, organising, and conducting the meetings/surveys on the ground.